The service call comes in
while the workshop is flat out
Dealerships, workshops, used car sales and fleet operators. The phone rings hardest exactly when the service desk is busiest — and a booking lost at that moment is a bay left empty next week.
Where the work is being lost today
The service desk cannot answer
The adviser is with a customer and the vehicle. The call rings out, and the booking goes to the garage down the road.
Test drive requests go cold
An enquiry that arrives in the evening gets called back two days later, by which point the buyer has been somewhere else.
MOT and service reminders slip
The reminder list is worked through by hand and only when someone has time, so the returning customer never returns.
How it runs with the assistant in place
From the moment the phone rings to the moment the job is closed, all in one flow. Every step on the record.
- 1
Answers
Takes the call whether it is a service booking, a test drive or a parts question.
- 2
Checks
Looks at the workshop diary, the bay capacity and the vehicle history.
- 3
Books
Writes the slot, confirms it by message and adds the courtesy car if needed.
- 4
Follows up
Sends the MOT and service reminder at the right time and rebooks on reply.
24/7
Booking line
0
Missed service calls
1 diary
Across the workshop
Hear the assistant on a live call
Listen to a real call from beginning to end, then we plan the setup around your business. The call takes 30 minutes.
- Works with your existing phone system
- Automation included
- UK GDPR aligned · 30+ languages