The same three questions,
answered without your team
Where is my order, can I return this, is it in stock. The questions repeat, the volume spikes at the worst possible moment, and every one of them pulls somebody off the shop floor.
Where the work is being lost today
Order questions swallow the day
The same tracking question arrives twenty times a day, and each one interrupts someone who was serving a customer.
Campaign days flood the line
Volume triples during a sale. The calls that cannot be answered are the ones from customers ready to buy.
Returns get stuck in the middle
The customer does not know what to do next; the team repeats the same steps by hand every time.
How it runs with the assistant in place
From the moment the phone rings to the moment the job is closed, all in one flow. Every step on the record.
- 1
Answers
Picks up every call, including on the days volume triples.
- 2
Looks it up
Finds the order, the tracking status or the stock position.
- 3
Resolves
Starts the return, books the collection or explains the next step.
- 4
Records
Writes the outcome to the customer record so the next call starts with context.
100%
Calls answered
24/7
Cover
1 place
For every channel
Hear the assistant on a live call
Listen to a real call from beginning to end, then we plan the setup around your business. The call takes 30 minutes.
- Works with your existing phone system
- Automation included
- UK GDPR aligned · 30+ languages