Terms of Service

Who these terms apply to

These terms govern the supply of the Autotakt services by Autotakt Bilişim Teknolojileri Sanayi ve Ticaret A.Ş. to business customers. They are business-to-business terms: the services are not offered to consumers, and consumer protection rules that would otherwise apply to distance contracts do not form part of this agreement.

Where we have signed a separate order form or master agreement with you, that document takes precedence over these terms to the extent of any conflict.

The services

We provide an AI voice assistant that answers inbound calls on your behalf, a CRM in which the resulting records are held, and the configuration and integration work required to connect them to the systems you already use.

The scope of each engagement — which lines, which flows, which integrations — is agreed in writing before work begins. Anything outside that scope is a change request rather than an entitlement.

Your responsibilities

You are responsible for the content of the flows you ask us to build, for the accuracy of the business information the assistant relies on, and for telling us promptly when it changes.

You are the controller of personal data belonging to your callers. You are responsible for having a lawful basis for the processing, for informing callers appropriately, and for defining the escalation rules that route sensitive or urgent calls to a person.

You will not use the services to make unsolicited marketing calls in breach of applicable law, or in any way that would place us in breach of a telecommunications regulator's rules.

Data protection

Where we process personal data on your behalf we do so as processor, on your documented instructions, under a data processing agreement that forms part of this contract. That agreement sets out the sub-processors we use, the security measures we apply, and the mechanism for any transfer outside the United Kingdom.

Each party will comply with applicable data protection law in performing this agreement.

Availability and support

We aim to keep the services available continuously and we monitor the flows we build. Planned maintenance is notified in advance where practicable.

The services depend on third parties — telephony carriers, hosting and speech providers — and on your own systems. We are not responsible for interruptions caused by those dependencies, though we will work with you to resolve them.

Fees

Fees consist of a one-off setup fee and a recurring usage fee, set out in the order form. Fees are exclusive of VAT and other applicable taxes.

Invoices are payable within the period stated on the order form. We may suspend the services if an undisputed invoice remains unpaid after written notice.

Intellectual property

We retain all intellectual property rights in the software, models, configurations and materials we provide. You receive a non-exclusive, non-transferable right to use them for your own business during the term.

You retain all rights in your own data, your customer records and your business content. Nothing in this agreement transfers ownership of them to us.

Liability

Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.

Subject to that, neither party is liable for loss of profit, loss of business, or indirect or consequential loss; and each party's total liability is capped at the fees paid in the twelve months preceding the claim.

Term and termination

The agreement runs for the term stated in the order form and continues until terminated in accordance with it.

Either party may terminate for material breach that is not remedied within thirty days of written notice. On termination we will, at your choice, return or delete the personal data we hold on your behalf, subject to any retention required by law.

Governing law

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

This choice of law and jurisdiction is under review by our legal advisers, alongside the interaction with Turkish law given that the contracting entity is established in Türkiye. It will be confirmed before these terms are relied upon commercially.

Contact us

Questions and requests about these terms can be sent to info@autotakt.tr, or in writing to Autotakt Bilişim Teknolojileri Sanayi ve Ticaret A.Ş., Cumhuriyet, Fatih Sultan Mehmet Blv., 16140 Nilüfer/Bursa, Türkiye.

Our London contact office is One Canada Square, Canary Wharf, London E14 5AB, United Kingdom. It is a correspondence address; the contracting entity and data controller is Autotakt Bilişim Teknolojileri Sanayi ve Ticaret A.Ş..

We respond to data protection requests within one month, as required by UK GDPR.