"Where is my consignment?"
answered without a person
Haulage, warehousing, courier and customs. The same status question arrives dozens of times a day, from customers and drivers alike, and each one interrupts the person coordinating the work.
Where the work is being lost today
Status calls never stop
The same tracking question, dozens of times a day, always to the person who is coordinating loads.
Drivers cannot get through
The driver at the gate rings the same line as the customer, and waits behind them.
Quote requests wait
A pricing enquiry that arrives out of hours is answered the next morning, by which point it has gone elsewhere.
How it runs with the assistant in place
From the moment the phone rings to the moment the job is closed, all in one flow. Every step on the record.
- 1
Answers
Takes calls from customers and drivers on separate paths.
- 2
Looks it up
Finds the consignment, the vehicle and the current status.
- 3
Reports
Gives the position, the estimated time and the next step.
- 4
Escalates
Hands anything exceptional to the coordinator with the context attached.
24/7
Status line
100%
Calls answered
0
Interruptions to dispatch
Hear the assistant on a live call
Listen to a real call from beginning to end, then we plan the setup around your business. The call takes 30 minutes.
- Works with your existing phone system
- Automation included
- UK GDPR aligned · 30+ languages