Your patient is calling.
Your reception should not be engaged
Hospitals, practices, dental surgeries, aesthetic clinics and veterinary care. Most booking traffic still arrives by phone, and the patient who rings while the line is engaged — or after you close — usually does not ring back.
Where the work is being lost today
The out-of-hours patient disappears
Someone ringing at night in pain hears voicemail, hangs up and calls another practice. By morning that call has already gone.
Language stops the conversation
In medical tourism the call can come in Arabic, Russian or German. If nobody on duty speaks it, the conversation ends there.
No-shows punch holes in the diary
Reminder calls are made by hand and get skipped on a busy day. The patient who does not turn up costs you both the chair and the clinician's time.
How it runs with the assistant in place
From the moment the phone rings to the moment the job is closed, all in one flow. Every step on the record.
- 1
Answers
Picks up on the first ring, works out which language is being spoken and switches to it.
- 2
Qualifies
Asks about the complaint, how urgent it is and whether they have been seen before.
- 3
Books
Checks the right clinician and slot, then writes it into the shared diary.
- 4
Reminds
Sends the confirmation and the reminder, and offers the slot again if it is cancelled.
24/7
Reception cover
30+
Languages
0
Calls left on voicemail
Hear the assistant on a live call
Listen to a real call from beginning to end, then we plan the setup around your business. The call takes 30 minutes.
- Works with your existing phone system
- Automation included
- UK GDPR aligned · 30+ languages